Frequently Asked Questions
Everything you need to know about shopping with STAPLE.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, generally arriving within 7-14 business days.
How do I return or exchange an item?
We accept returns and exchanges on unworn, unwashed items with tags attached within 30 days of delivery. You can initiate your return through our online portal to receive a prepaid shipping label.
How can I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.
What payment methods do you accept?
STAPLE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options via Klarna and Afterpay.
How should I care for my STAPLE garments?
To maintain the quality of our fabrics, we recommend machine washing cold with like colors and tumble drying on low. Specific care instructions are also printed on the inner neck or side seam labels.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate modifications or cancellations within 60 minutes of order placement.